Terms of service

Last updated: May 2026

Overview

This website is operated by HE4L LTD. Throughout the site, the terms "we," "us," and "our" refer to HE4L LTD. By visiting our website and/or purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully before accessing or using our site.

Article 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are of legal age in your country of residence, or that you have given us consent for any minor dependants to use our site. You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction. Any breach of these terms will result in immediate termination of your services.

Article 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without our express written permission.

Article 3 — Accuracy of Information

We are not responsible if information on this website is inaccurate, incomplete, or out of date. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. We reserve the right to modify site content at any time but have no obligation to update information.

Article 4 — Pricing & Service Modifications

Prices for products are subject to change without notice. All prices are displayed in GBP (£). We reserve the right to modify or discontinue any service at any time without liability to you or any third party.

Article 5 — Products & Services

Certain products or services may be available exclusively online and in limited quantities. We have made every effort to display product colours and images accurately; however, we cannot guarantee your display will be accurate. We reserve the right to limit quantities, discontinue products, or restrict sales at our sole discretion.

Article 6 — Billing & Account Information

We reserve the right to refuse or cancel any order at our discretion. You agree to provide current, complete, and accurate purchase and account information for all transactions, and to promptly update your email address and payment details as needed.

Article 7 — Optional Tools

We may provide you access to third-party tools which we do not monitor or control. Such tools are provided "as is" and "as available" without any warranties. Your use of optional third-party tools is entirely at your own risk.

Article 8 — Third-Party Links

Content on our website may include links to third-party sites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites, and we are not liable for any harm related to the use of third-party goods, services, or websites.

Article 9 — User Comments & Submissions

If you submit creative ideas, suggestions, or other materials, you agree we may use them at any time without restriction. We are not obligated to maintain confidentiality, pay compensation, or respond to any submissions. We reserve the right to remove content that we determine to be unlawful, offensive, or otherwise objectionable.

Article 10 — Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Article 11 — Errors, Inaccuracies & Omissions

Occasionally our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to cancel orders where information was inaccurate, without prior notice.

Article 12 — Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site for: unlawful purposes; soliciting others to perform unlawful acts; violating regulations or laws; infringing intellectual property rights; harassing or discriminating against any group; submitting false or misleading information; uploading malicious code; collecting personal data of others; spamming, phishing, or scraping; obscene or immoral purposes; or interfering with security features.

Article 13 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee uninterrupted, timely, secure, or error-free use of our service. The service and all products delivered through it are provided "as is" and "as available" without any representations or warranties. To the extent permitted by law, HE4L LTD shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the service. Your statutory consumer rights remain unaffected.

Article 14 — Indemnification

You agree to indemnify and hold harmless HE4L LTD and our team from any claims or demands, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.

Article 15 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.

Article 16 — Termination

These Terms remain in effect until terminated by either party. We may terminate this agreement at any time if you fail to comply with any provision of these Terms.

Article 17 — Entire Agreement

These Terms and any policies or operating rules posted on this site constitute the entire agreement between you and us, superseding all prior agreements.

Article 18 — Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Your statutory consumer rights remain unaffected.

Article 19 — Changes to Terms

We reserve the right to update or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Continued use of our website after changes are posted constitutes acceptance of those changes.

Contact Us

  • Business Name: HE4L
  • Company Name: HE4L LTD
  • Company No.: 16250783
  • Email: support@he4l.com
  • Phone: +44 7838 137945
  • Address: HE4L LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Hours: Monday–Friday, 09:00–17:00 | Saturday–Sunday, 11:00–16:00 (GMT)
  • Response time: within 24 hours