Payment Policy

Last updated: May 2026

This Payment Policy governs all transactions made on the he4l.com website.

Accepted Payment Methods

We accept the following payment methods for a secure and convenient checkout experience:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, ELO
  • Buy Now, Pay Later: Klarna
  • Digital Wallets: PayPal, Google Pay, Shop Pay, Apple Pay

All payment options are displayed at checkout. Available methods may vary depending on your device.

Payment Processing

  • Payment is due in full at the time of purchase.
  • Orders are processed and dispatched only after successful payment confirmation.
  • If your payment is declined or cancelled, your order will not be confirmed. Please retry with the same or a different payment method.

Currency

All prices on he4l.com are displayed and charged in GBP (£). All prices include applicable taxes. No additional or hidden charges will be applied at checkout or delivery.

Pricing

  • All displayed prices include applicable taxes.
  • Prices are subject to change without notice, but not after an order has been confirmed.
  • Shipping is free on all orders.

Secure Payment Processing

HE4L uses SSL encryption and industry-certified payment processors to protect your payment data. We do not store your credit card or payment details on our servers.

Refunds & Chargebacks

Refunds are processed in accordance with our Return & Refund Policy. Refunds are issued in GBP to your original payment method.

If you have a concern about a charge, please contact us at support@he4l.com before initiating a chargeback with your bank. We are committed to resolving issues promptly.

Invoices

If you require an invoice for your order, please email support@he4l.com with your order number and we will provide one upon request.

Fraud Prevention

To protect our customers, we reserve the right to review, hold, or cancel orders where fraud or unauthorised use is suspected.

Customer Service & Contact

  • Business Name: HE4L
  • Company Name: HE4L LTD
  • Company No.: 16250783
  • Email: support@he4l.com
  • Phone: +44 7838 137945
  • Address: HE4L LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Hours: Monday–Friday, 09:00–17:00 | Saturday–Sunday, 11:00–16:00 (GMT)
  • Response time: within 24 hours